Below you will find the most frequently asked questions about shipping. If your question is not listed, feel free to ask.
How long does shipping take?
NL-BE: 1-2 business days
EU : 2-4 business days
UK : 4-6 business days
USA : 7 -12 business days
AU : 9-12 business days
What are the shipping costs?
the shipping costs are calculated in the ordering process. You can also see this in your shopping cart by clicking on "calculate shipping costs".
I just placed an order, when will it ship?
Orders made before 16.00 hours on workingdays wil be shipped the same day. Average shipping times are 2-21 business days excluding holidays, depending your location.
Tracking numbers will be updated the day your order has been SHIPPED. If you don't receive a tracking number please email us at info@decodeb.com.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@decodeb.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.