Q: I placed an order, but changed my mind.
A: If your package is on its way, you must wait for it to arrive and return it. After we have received the package you will receive the refund.
Q: I am not in love with my order, can it be returned?
A: Of course i can happen an article is not as you expected or you have changed your mind. You have the right to cancel or return your order within 14 days, for any reason and without a justification.
I ordered the wrong item or the wrong color. Can I exchange it?
That is not a problem at all. You can make a return notification for this in your My DecoDeb account. Here you can also indicate that you want to exchange for another item. The shipping label for the return is at your own expense.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return
What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund, once we have received the product we will refund the full amount of your original purchase. Please Include name and order number on the returned parcels.
Is the shipping label for the return free of charge?
No the shipping label for the return is at your own expense.